This is my mini-rant about the ridiculousness that is hosting services today. It seems as if everyone is having problems with ass-backwards hosting services who no longer care that it’s not about quantity, it’s about quality.
They don’t know how to cater to their customers, they have horrible tech support, and they only see the bottom line.
Don’t get me wrong, we as customers see the “bottom line” as well, but the problem is the disconnect between each lines. These hosts want everyone they can get to sign up, and they do everything they can to make it seem worthwhile.
But, when it comes to the delivery of the service, they drop the ball… majorly. It’s ridiculous.
My advice for today (this goes to all of the hosts that think they know what they are doing), advertising is a great way to get new customers, but great customer service is the only way to keep them.